Data protection

Privacy policy

Data controller

Data we process

We process the data you provide when placing an order, creating an account, subscribing to our newsletter or contacting us: name, delivery and billing address, email, phone and order details. Payment data is processed directly by banks and gateways and is not stored on our servers.

Purpose

We use your data to manage and deliver your orders, answer your enquiries, comply with our legal and tax obligations and, if you authorise it, send you commercial communications about our products.

Legal basis

The legal basis is the performance of the purchase contract, compliance with legal obligations and, for commercial communications, your consent, which you may withdraw at any time.

Retention

We keep your data for as long as necessary to provide the service and comply with applicable legal obligations. Afterwards it is kept blocked during the legal limitation periods and then deleted.

Recipients

We do not share your data with third parties except by legal obligation or where necessary to provide the service (for example, transport companies or payment gateways), which process the data in accordance with current regulations.

Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to info@caterinaflowers.com, indicating the right you wish to exercise. You may also file a complaint with the Spanish Data Protection Agency (www.aepd.es).